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Free easy returns

• Inform by sending an email to returns@kaleoscollection.com of the address and time of collection and wait for our confirmation. The possible time slots are as follows:
  • 10h to 12h
  • 12h to 14h
  • 14h to 16h
  • 16h to 18h
• Deliver the item to the agreed location on the agreed date. The package must contain:
  • The item being returned
  • Packaging and accessories of Kaleos.
  • Return form. You will find it inside the packaging when you receive your order, you can also download it with the link that appears in the 'Orders' section of your account, (if mislaid, you can request a copy from returns@kaleoscollection.com)
• Once we receive the item, we will check to ensure that it’s in the same condition as when it was dispatched and that it contains all the elements detailed in the section above.
• Once the check is complete, we’ll refund the full amount via the same payment method used to make the purchase, average 10-14 days.

Try at Home

The Try at home service lets you choose up to four frames to try at home over two days, completely free of charge. All you need to do is choose the frames you would like to try and add them to your Try at home Basket by clicking the ”Try at home” button

Try in store

El servicio de prueba en tienda te permite seleccionar 1 monturas y probarla en el punto de venta que selecciones de forma totalmente gratuita y sin compromiso de compra. Para ello selecciona la montura que quieras y añádela a tu Cesta de Prueba en tienda haciendo clic en el botón de 'Prueba en tienda'.

Try in store

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Request change

We have correctly received the changes in your data, will soon be updated in your client file.

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Conditions of use and Data protection policy

Kaleos advises you that, under the provisions of art. 5 of Organic Law 15/1999 on the Protection of Personal Data, by clicking the ACCEPT button, you consent to your personal data being included in the e-CLIENTES file, duly registered in the General Data Protection Register, for the purpose of managing the data of customers who make online purchases and so that, in accordance with the provisions of Law 34/2002, of 11 June, on the Information Society and Electronic Commerce services, we may send you information about our products and services, via any communication channel, electronic or otherwise. Your consent to your data being used for the aforementioned purposes may be withdrawn, without retroactive effects, in accordance with that set out by art. 6 and 11 of Organic Law 15/1999, of 13 December.

As the User, you declare that the data that you have provided is correct and that you are authorised to make use of such data, holding Kaleos exempt from any loss or damage that may occur due to impersonation or lack of veracity in the content of the information provided.

The User may exercise their right to access, rectification, cancellation or opposition under Organic Law 15/1999, of 13 December, on the Protection of Personal Data, in writing and with proof of identity enclosed, to Kaleos, a/a LOPD, C/ Pere IV, num 160, CP. 08005, Barcelona, or via email to the address lopdkaleos@kaleoscollection.com , in which case it will also be necessary to provide proof of identity.

What’s the difference between a registered user and a guest user?

If you’re a Registered User, your details will be saved in the Kaleos personal data files. That means that every time you visit our site and want to make a purchase, check the status of your order or see your order history, you can log in using your Username and Password. If you’d prefer not to have your details saved in our database, you’ll only need to provide us with your personal details so that we can deliver your order. However, you won’t be able to access your order history or view the status of your order outside of the delivery company’s platform . Also, every time you make a new purchase you’ll need to enter your details again.

This user is already registered.

Please enter your username and password to access your account. Alternatively, you may continue without login, but you will not be able to follow this order from your account.

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If you prefer, you can get in touch with us at hello@kaleoscollection.com and we’ll be happy to help solve your problem.

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Need help? Contact us by email or telephone, Monday to Friday, 10 am to 6 pm.

Email: hello@kaleoscollection.com
Telephone: 00 (34) 934 857 092

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Free returns
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