Privacy policy

Kaleoscollection operates this store and website, including the data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Kaleoscollection uses Shopify technology to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or conduct any other transaction through the Services, or when you contact us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you reside, and applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details including your name, address, billing and shipping addresses, phone number, and email address.
  • Financial information including credit and debit card numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including items you browse, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
  • Communications with us including information you provide when contacting us, such as customer service inquiries.
  • Device information including details about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including details about how you interact with the Services, such as when and how you navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, visit or use the Services, contact us, or provide your personal information by any other means.
  • Automatically through the Services, including information from your device when using our products or services or visiting our websites, as well as via cookies and similar technologies.
  • From our service providers, when engaged to enable certain technology or when collecting or processing personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services. This includes fulfilling your contract, processing payments, managing orders, remembering preferences and interests, sending account notifications, handling purchases, returns, exchanges, or other transactions, creating and managing your account, shipping, facilitating returns and exchanges, allowing you to post reviews, and offering a personalized shopping experience.
  • Marketing and advertising. We may use your information to send promotional communications by email, SMS, or postal mail, and display online ads for products or services based on your previous activity, including purchases or cart additions.
  • Security and fraud prevention. We use your information to authenticate accounts, ensure safe shopping and payment, detect and respond to potentially fraudulent or illegal activity, and maintain public and service security. You are responsible for keeping your login credentials confidential.
  • Communications with you. We use your information to provide customer support, respond to inquiries, and maintain our business relationship with you.
  • Legal purposes. We use your information to comply with applicable laws or valid legal processes, respond to law enforcement or government requests, investigate disputes, enforce our terms and policies, and protect our rights.

How We Share Personal Information

We may share your personal information in certain circumstances:

  • With Shopify, service providers, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide marketing services or personalized advertising. Our partners will use your information according to their own privacy policies.
  • When you request or consent to disclosure, for example, to deliver products or use social media widgets.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency, or to comply with legal obligations.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information to provide and improve the Services. Shopify may be located in countries different from yours. For more information on Shopify’s use of personal information and your rights, see the Shopify Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security of such sites.

Children’s Data

The Services are not intended for minors, and we do not knowingly collect personal information from individuals under the age of 16.

Security and Retention

No security measure is perfect. Your information may not be secure during transmission. We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce policies.

Your Rights and Choices

Depending on your location, you may have rights including access, deletion, correction, portability, and objection to the sale or use of personal data for targeted advertising. Users in the UK or EEA may also have rights to restrict processing or withdraw consent.

Complaints

If you have complaints regarding your personal information, contact us via the details below or your local data protection authority.

International Transfers

Your personal information may be stored and processed outside your country. Transfers outside the EEA or UK use recognized mechanisms like Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. We will post the updated version on this site with a revised "Last updated" date.

Contact

If you have questions about privacy practices or wish to exercise your rights, contact us at: