You can track your order either through the confirmation email we sent with your tracking number.

1. Email the collection address to returns@kaleoscollection.com and wait for our confirmation.
2. Deliver the item to the agreed location on the agreed date. The package must contain:
   The item being returnedPackaging and accessories of Kaleos.Return form (if mislaid, you can request a copy from returns@kaleoscollection.com)
3. Once we receive the item, we will check to ensure that it’s in the same condition as when it was dispatched and that it contains all the elements detailed in the section above.
4. Once the check is complete, we’ll refund the full amount.

Once the return reaches our warehouse, it will take approximately 10 - 14 days to process and issue the refund. From the moment the refund is issued, it may take a few days to appear in your account, depending on your original payment method.

We deliver to every country around the world.

Shipping is free within Europe.

For Switzerland, USA, Canada, UK, and Andorra, the cost is €15 / $15.

For all other countries outside the European Union, the cost is €80.

For all other countries outside the European Union, duties are included in the shipping cost.

Your order’s estimated delivery time will be provided at checkout and may vary depending on the shipping destination.

Delivery addresses cannot be changed after placing an order. However, if your order has not yet left our warehouse, you can contact our customer service at hello@kaleoscollection.com to request a change. If the order has already been shipped, we will contact the carrier on your behalf, but we cannot guarantee that the address change can be completed.

If you’re not home when the delivery arrives, the carrier will make two delivery attempts. If they are unsuccessful, the package will be left at a parcel shop for a limited period. If it is not collected within that time, the order will be returned to our warehouse.

Yes, all our orders are insured against loss or damage.

We ship our sunglasses in high-quality cardboard envelopes that provide excellent protection.

You can track your order either through the confirmation email we sent with your tracking number.

You will receive your tracking number as soon as your order has been shipped. Once shipped, it will be sent to the email address you provided during checkout.

If your tracking number isn’t working, please wait 24–48 hours as it can take some time to be activated by the carrier. If it still doesn’t work after this period, contact our Customer Service at hello@kaleoscollection.com, and we will assist you.

Yes, this can be normal. Sometimes tracking information takes 24–48 hours to update after the carrier scans the package. If your order status hasn’t changed after this time, please contact our Customer Service at hello@kaleoscollection.com for assistance.

If your order shows as delivered but you haven’t received it, please first check with neighbors or anyone who may have accepted the package on your behalf. If you still can’t locate it, contact our Customer Service at hello@kaleoscollection.com, and we will assist you in resolving the issue.

You can view your order history by logging into your account on our website. Once logged in, go to the 'My Orders' section to see all your past and current orders.

Once an order has been confirmed, it cannot usually be modified or canceled. However, if your order has not yet left our warehouse, you can contact Customer Service at hello@kaleoscollection.com to request changes or cancellation. If the order has already been shipped, we cannot guarantee modifications or cancellation.

If your order is delayed, please contact our Customer Service at hello@kaleoscollection.com. We will help you track your order and provide any updates.

If you received a wrong or incomplete product, please contact our Customer Service at hello@kaleoscollection.com as soon as possible. Provide your order number and a photo of the item, and we will assist you in resolving the issue promptly.

1. Email the collection address to returns@kaleoscollection.com and wait for our confirmation.
2. Deliver the item to the agreed location on the agreed date. The package must contain:
   The item being returnedPackaging and accessories of Kaleos.Return form (if mislaid, you can request a copy from returns@kaleoscollection.com)
3. Once we receive the item, we will check to ensure that it’s in the same condition as when it was dispatched and that it contains all the elements detailed in the section above.
4. Once the check is complete, we’ll refund the full amount.

You have 15 days from the delivery date to make a return.

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

What is the cost of a return?

Returns are free within Europe.

For Switzerland, UK, USA, Canada, and Andorra, the cost is €15 / $15.

For all other countries outside the European Union, the cost is €80.

Returns are not accepted, and we do not issue refunds.

To return a product, please pack it securely in its original packaging to prevent any damage during shipping. Make sure all accessories, manuals, and original packaging are included.

You can track your return using the tracking number provided when you shipped the item back. If you encounter any issues, please contact our Customer Service at hello@kaleoscollection.com for assistance.

Once the return reaches our warehouse, it will take approximately 7 days to process and issue the refund. From the moment the refund is issued, it may take a few days to appear in your account, depending on your original payment method.

Returns are only accepted for items purchased on this website.

To make an exchange, you need to return the original item and place a new order for the desired product.

No, the original shipping cost is not refundable.

Yes, if your order hasn’t been shipped yet, you can request a full refund by contacting our Customer Service at hello@kaleoscollection.com.

If your refund hasn’t arrived, please allow a few business days for your bank or payment provider to process it. If you still haven’t received it after this time, contact our Customer Service at hello@kaleoscollection.com, and we will assist you.

Our sunglasses come with a 3-year warranty against manufacturing defects. The warranty does not cover damage caused by misuse.

The warranty covers manufacturing defects, such as faulty materials or workmanship. It does not cover damage caused by misuse, accidents, or normal wear and tear.

To request a warranty repair or replacement, please contact our Customer Service at hello@kaleoscollection.com. Provide your order number and a description or photo of the defect, and we will guide you through the process.

We accept the following payment methods:

Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
Apple Pay
Google Pay
PayPal
Klarna

Yes, it is completely safe to pay on our website. All transactions are securely processed through Shopify Payments and PayPal, using encryption to protect your personal and payment information.

Yes, we offer installment payments and financing through Klarna, allowing you to split your purchase into multiple payments.

No, we only accept online payment methods. Cash on delivery is not available.

If your payment was declined, please check that your payment details are correct and that your card or account has sufficient funds. You can also try using a different payment method. If the issue persists, contact our Customer Service at hello@kaleoscollection.com for assistance.

Your order will be charged at the time of purchase. You will receive a confirmation email once the payment has been successfully processed.

Yes, you can request an invoice for your purchase. Please contact our Customer Service at hello@kaleoscollection.com with your order details, and we will provide it.

Yes, you can enter a discount code or gift card during checkout. Simply enter the code in the designated field before completing your purchase

If your discount isn’t applied correctly, please double-check that the code is valid and meets the terms and conditions. If the issue persists, contact our Customer Service at hello@kaleoscollection.com, and we will assist you.

Payments are processed in Euros (€) for most countries. For the USA and Canada, payments are processed in US Dollars ($).

No, once an order has been placed, the payment method cannot be changed. If you encounter any issues with your payment, please contact our Customer Service at hello@kaleoscollection.com for assistance.

Yes, prices include taxes. Duties are not included for countries outside the European Union, except for the UK, Switzerland, Canada, USA, and Andorra, where duties are included in the shipping cost.

To create an account, go to the 'Sign Up' section on our website and follow the instructions. You will need to enter your email and create a 6-digit password. Once completed, you can log in to view your orders and manage your account.

To update your personal information, log in to your account on our website. You can edit your name, email, and address in the 'Account Settings' or 'Profile' section. For changes to orders that have already been placed, please contact our Customer Service at hello@kaleoscollection.com.

You can view your order history by logging into your account on our website. Once logged in, go to the 'My Orders' section to see all your past and current orders.

You can unsubscribe directly from any email we send by clicking the 'Unsubscribe' link at the bottom.

Yes, our sunglasses are made with high-quality materials to ensure durability and long-lasting use. With proper care, they are designed to maintain their quality over time.

Yes, all our sunglasses provide full protection against UV rays.

Our lenses are organic, polarized, photochromic, gradient, and mineral. The specific type of lens for each model is provided on its individual product page, and the lens type may affect the price of the sunglasses.

We sell prescription frames at our optical stores. You can view our network of stores by following the link below.

Stockist

Yes, the sunglasses can be used for driving and general activities. However, they are not specifically designed for high-impact sports.

To clean your lenses safely, use a microfiber cloth and a gentle lens cleaning solution. Avoid using paper, clothing, or abrasive materials, as these can scratch the lenses.

Most of our glasses come in a standard size, but some models have adjustable features for a better fit. You can check the product page for specific details on sizing and adjustability.

Yes, each pair of sunglasses comes with a protective case, a pouch, and a cleaning cloth.

To make your glasses last longer, store them in their protective case when not in use, avoid placing them lens-down on surfaces, and keep them away from extreme heat or moisture.

Yes, our sunglasses meet international quality and eye protection standards, ensuring they provide effective UV protection and safe use.

You can find Kaleos glasses on our official website and through authorized optical stores around the world. We also sell prescription frames at our optical partners — you can view our network of stores using the link below.

Stockist